📃terms of use

Finer Country (Pty) Ltd

Website: finercountry.com⁠
Last Updated: May 2026

1. INTRODUCTION
Welcome to Finer Country (Pty) Ltd ("Finer Country", "we", "our", or "us").
These Terms and Conditions govern the use of our website and the purchase of products through our online store. By accessing this website or placing an order, you agree to be legally bound by these Terms and Conditions.
If you do not agree with these terms, you should discontinue use of the website and services.

2. COMPANY INFORMATION
Business Name: Finer Country (Pty) Ltd
Website: www.finercountry.com⁠
Country of Registration: South Africa
Products Sold:
Sterling silver jewellery
Natural gemstones
Gemstone jewellery
Certified and non-certified gemstones
Related jewellery products
Finer Country sells products internationally where permitted by law.

3. PRODUCT DESCRIPTIONS
We make every effort to ensure all product descriptions, images, specifications, dimensions, weights, gemstone details, and pricing are accurate.
However:
Natural gemstones are unique and may contain natural inclusions, growth patterns, colour zoning, and variations.
Product colours may vary due to photography, screen calibration, lighting conditions, and device settings.
Measurements and gemstone weights are approximate and may vary slightly.
Natural variations do not constitute defects.

4. GEMSTONE AUTHENTICITY
Finer Country specializes in natural gemstones.
Where applicable:
Gemstones may include independent laboratory reports.
Customers may request additional certification at an additional cost before shipment.
Certification processing may increase fulfilment time.
Gemstone reports represent professional opinions based on testing methods available at the time of examination and are not guarantees of future valuation or investment performance.

5. PROPRIETARY ITEM REPORTS
All products purchased from Finer Country will include a proprietary digital PDF report containing, where applicable:
Product identification number
Product image
Stone details
Dimensions
Weight information
Metal information
Replacement valuation estimate
Relevant item characteristics
Authentication details
Reports may be reviewed and signed by a qualified professional holding credentials including GIA Diamond, Gemstone and Jewellery APJ qualifications where applicable.
Replacement valuations are provided for reference purposes only and:
Are not guarantees of resale value
Are not investment guarantees
May differ from insurance valuations or market resale prices

6. PRICING AND PAYMENT
Prices displayed on the website are subject to change without notice.
Prices may exclude:
Import duties
Taxes
Customs charges
International processing fees
Local governmental charges
Accepted payment methods may include:
Credit cards
Debit cards
Bank transfers
Financing or credit-based payment services
Additional payment providers are offered at checkout
Orders will only be processed after successful payment authorization.

7. ORDER ACCEPTANCE
Placing an order does not guarantee acceptance.
Finer Country reserves the right to refuse or cancel orders including where:
Product pricing errors occurred
Inventory inaccuracies exist
Fraudulent activity is suspected
Payment cannot be verified
Legal restrictions apply.

8. SHIPPING AND DELIVERY
We ship domestically and internationally.
Delivery estimates are approximate and not guaranteed.
Finer Country is not liable for delays resulting from:
Customs procedures
Courier delays
Weather events
Government restrictions
Events beyond reasonable control
International customers are responsible for applicable import duties and taxes in their destination country.
Risk of loss transfers to the customer upon confirmed delivery by the courier.

9. RETURNS AND REFUNDS
Returns are accepted only under the following circumstances:
Incorrect item received
Product received with a manufacturing defect
Claims must:
Be submitted within seven (7) calendar days of delivery
Include photographs and supporting information
Include original packaging where possible
Returns will not be accepted for:
Change of mind
Natural gemstone characteristics
Normal wear and tear
Accidental damage
Improper use
Damage caused after delivery
Refunds or replacements remain at Finer Country's sole discretion after inspection.

10. JEWELLERY DESIGN, WEAR, AND CARE DISCLAIMER
Many Finer Country jewellery pieces incorporate intricate design structures and multiple gemstone settings.
Due to the nature of these designs:
Certain jewellery items are intended primarily as occasional or special-wear items.
Rings and bracelets are especially exposed to impact during daily activities.
Normal contact with hard surfaces, accidental knocks, snagging, pressure, or improper handling may affect structural integrity.
Possible consequences include:
Prong movement
Stone loosening
Stone loss
Metal deformation
Structural weakening
Customers acknowledge that jewellery is a wearable item subject to physical stress and that damage arising from regular wear, impact, misuse, accidental force, or failure to follow care recommendations is not considered a manufacturing defect.
Customers are encouraged to:
Remove jewellery during physical activity
Avoid sleeping with jewellery
Avoid water, chemicals, and cosmetics
Store items individually
Arrange periodic inspections if worn regularly

11. LIMITATION OF LIABILITY
To the maximum extent permitted by law, Finer Country shall not be liable for:
Indirect damages
Consequential damages
Lost profits
Loss of use
Loss of opportunity
Damage arising from misuse or ordinary wear
Total liability shall not exceed the purchase price of the item concerned.

12. INTELLECTUAL PROPERTY
All content on this website including:
Images
Logos
Product photography
Reports
Designs
Text
Branding
remains the property of Finer Country (Pty) Ltd and may not be reproduced without written permission.

13. PRIVACY
Customer information is collected solely for order processing, communication, and business operations.
Personal information will be processed according to applicable privacy laws including South African data protection legislation.

14. GOVERNING LAW
These Terms and Conditions shall be governed by and interpreted according to the laws of the Republic of South Africa.
Any disputes shall be subject to the jurisdiction of the South African courts.

15. CONTACT INFORMATION
Finer Country (Pty) Ltd
www.finercountry.com⁠
hi@finercountry.com